RACI Matrix Responsibility Assignment Matrix RACI Chart Example Video & Lesson Transcript

Posted by on Déc 11, 2021 in Software development


A RACI matrix is a diagram that identifies individual team members’ level of involvement in major project tasks. The purpose of a RACI matrix is to help team members understand their responsibilities and the responsibilities of other team members. By promoting a shared understanding of these responsibilities, a RACI matrix supports successful collaboration. In our experience introducing a RAM in agile environments can be helpful when there is confusion over who the accountable party is for an activity. A lack of clarity around roles and responsibility is just as likely in an agile environment as any other. This example shows a PMO operating within a portfolio management environment.

The PMO offers a Rollup Reporting service where project reports are collated and checked, ready for circulation. We see clearly that the PMO is accountable and responsible for collating the reports, combining data, and providing feedback on the report content. The good news for the program and portfolio managers is that, as Informed parties, they do not play an active part in the process. However, the project managers remain engaged and are consulted by the PMO during collation and the combining data phases. This is important to ensure the meaning is not lost and the result conveys the messaging that was initially intended. In the scenario of a Project, Project Managers need to inform the different stakeholders how responsibilities will be assigned, recorded and tracked.

definition of RACI matrix

Below we’ll cover the six steps you’ll need to follow to create your own RACI chart. From the second column, label each column with your project role. It is the responsibility of a team member or group to carry out the plan and finish the work. Responsible and accountable roles often confuse many professions. If a particular task has more than one “R” , confusion may arise about who is responsible for the task or action. The work packages or activities are listed on the vertical axis, and the team member names or job titles (Project Manager, Scrum Master, Product Owner, etc.) are listed on the horizontal axis.

But if you’re not crystal clear about assignments—or even involvement—on a task level, confusion, crankiness, and even demotivation will creep into your project team. The project manager should monitor the RACI chart regularly to prevent work overloads, which could lead to a dissatisfied workforce and cause low-quality products. The proper application of the RACI matrix would promote self-organization among the team members and bring accountability and transparency. Beyond just projects, RASCI defines roles and responsibilities on a daily basis for all processes in your organization, especially document approval status and control.

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That is, you and Joe are also responsible on the invitation task. This person’s knowledge and expertise is beneficial to completing a task successfully, but they aren’t performing the task directly. Only include one level of oversight when determining who is accountable. A whiteboard, digital template, or spreadsheet application can be used to create a RACI matrix. See the RACI chart example and understand how a Responsibility Matrix is created. Learn about the benefits and pitfalls of Responsibility Assignment Matrix.

But each project will have varying degrees of complexity and milestones, and the chart should represent this. We really like this simple RACI chart that Adrian Neumeyer, founder and CEO of website Tactical Project Manager, created for a fictitious construction project. To take our example again, it’s possible the executive sponsor wants to be the person who meets with the clients to get their approval, hence they would be responsible for this task. To get you started, we’ve made a RACI template for you here (there’s an example for a website launch under the blank chart).

Have you ever been in one of those meetings where everyone has an opinion, but no one actually makes a decision? Chances are, some people with views did not need to be consulted and could have been informed of the outcome. Not only would this have made the meeting smaller, but it would also have probably resulted in a faster outcome. Identifying the right people to consult saves the project and the organization time and money.

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For instance it is possible that the executive sponsor wants to be the one to meet the client to gain approval or discuss the requirements. Use the developed objectives from the project plan or sponsor’s requirements and note down exactly which milestones must be achieved to deliver the project on time. For instance, if a website is being built, milestones could be the first design, testing and approval by the client. This article also contains a downloadable and editable RACI Chart template.

The RACI matrix, or also known as the RACI model, was first introduced in the 1950s. I recommend adding a legend on the spreadsheet indicating the meaning of each role in the project. Here are a couple of examples to bring the RACI model to life. The RACI matrix is sometimes referred to as a Responsibility Assignment Matrix and even less frequently as a Linear Responsibility Chart. Developing different applications specific to a company has become the norm for every successful business in today’s world. #1 provider of premium presentation templates for PowerPoint & Google Slides.

It is created in the form of a linear chart, describing roles and responsibilities for departmental or cross-functional processes and projects. The roles and responsibilities for the execution of a project can sometimes be confusing. When roles aren’t properly defined, it becomes difficult to hold individuals accountable for their actions. Therefore, it is important to know who is responsible for what and create a mechanism to hold people accountable to ensure the smooth and effective execution of projects and business processes. A RACI chart, also called a RACI matrix, is a type of responsibility assignment matrix in project management.

definition of RACI matrix

RACI charts can help project teams understand when to engage lawyers to ensure correct guidance is followed. Governance teams can help reduce such risks by providing RACI charts for common scenarios to project managers at the start of their projects, allowing them to project plan accordingly. The individual with responsibility for the task or deliverable is typically responsible for developing the deliverable or completing the activity. It’s a responsibility charting tool that specifies not only who is responsible for a given task, but also the role of each person involved in it.


Deviating from established roles will lead to confusion and mistrust, and will reduce the power of the RACI Matrix. It’s important to keep track of exactly who will be working on a certain https://globalcloudteam.com/ task or project. Examples are the sponsor, project manager, team members, analysts and more. It’s often the case that the role of Accountable is not part of the RACI Matrix.

I am Mohammad Fahad Usmani, B.E. PMP, PMI-RMP. I have been blogging on project management topics since 2011. To date, thousands of professionals have passed the PMP exam using my resources. Assuring that the assignment has been finished is the responsibility of the “accountable” role. After the RACI chart is prepared, perform horizontal and vertical analysis. This will remove ambiguities in assigning roles for work packages or activities. Limit the number of “Responsible” and “Accountable” roles to one for a single activity or work package.

definition of RACI matrix

Share the RACI chart with the team members and ensure they understand it to avoid any issues at later stages. Interfacing’s integrated management system is a one-stop-shop for managing transformation programs. It is for that reason our strength is in our commitment to maintain flexibility throughout the project lifecycle whether it is in our innovative products or in our team of experts. Lastly, there will be projects where an individual task does not need an ‘S’, ‘C’ or an ‘I’. Having gaps in your matrix is not an issue in the case and is quite normal.

If the matrix is not tailored to the complexity of the project, it will not capture all key tasks. Better communication through the delineation of informed and consulted levels of involvement. Identify the roles contributing to the project and include the names of the people filling each role. Informed –This person only needs to be informed of the task as part of its successful completion. Accountable — This person is ultimately accountability for completion of the task and delegates to others who are responsible.

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These alternative matrices seek to close some of the earlier identified gaps. For instance, the RASCI, includes the S for supporting members. This version distinguishes the key responsible doer from supporting team members. Supporting members are different from consulting members, as they provide input in the form of work into the doing, yet they are not the primary doer. Of course, this is not the final determinant, but it provides you a great starting place from which to make suggestions to your business owner and/or business sponsor. Informed persons are those you simply want to keep in the loop.

  • For example, an organisation may have ten employees who can perform the role of project manager and one person can perform the role of project manager and business analyst.
  • The project manager is Tom, while the marketing manager is Mark.
  • RACI stands for responsible, accountable, consulted, and informed.
  • A RACI matrix might also be hard to implement for certain types of organizational structures such as a network organizational structure.
  • In this article, we’ll explain what a RACI matrix is and how it’s used in project management.

Initially, you may only have names of departments or roles, but if possible, attempt to obtain the actual representatives that will support from each group. If you have already created the organizational chart, you will be able to pull this information from the org chart. When the lines blur on responsibility, the line blurs on whether or not the given task is completed and completed properly. So we’ll only send you helpful guides and videos on project management, team building, and more. Include the people who will execute and review work for the project, as well as any subject matter experts or stakeholders you may need to consult or keep in the loop along the way.

The RACI Management Model

In other words, anyone responsible for getting something done is assigned with an R. Using this roles and responsibilities matrix, several people who might be responsible for various tasks and decisions can be defined in the form of a chart. For example, one consulted party per affected team is generally considered best practice to avoid clogging the process with too much input.

Quick Tips for Using a RACI Chart in Project Management

The role behaviour is what people actually do in fulfilling their work and responsibilities. Below, we discuss several steps that the user must follow to develop his own RACI Matrix. The ‘O’ stands for Out of the Loop; the one who’s standing at the sidelines and isn’t part of the process. This includes facilitating and supporting employees and/or departments. See how TeamGantt has supported over 1 million users and companies worldwide in transforming their workflow.

Step 1: List project tasks and deliverables in column A

Please make time to speak with them individually and ensure they understand the tasks and the RACI definitions. The everyday work of the software development specialists coupled with specialized vocabulary usage. Situations of misunderstanding between clients and team members could lead to an increase definition of RACI matrix in overall project time. To avoid such unfavorable scenarios, we prepare the knowledge base. In the glossary we gather the main specialized terms that are frequently used in the working process. All meanings are written according to their generally accepted international interpretation.

Similarly, Joe is ultimately accountable for choosing, hiring, and confirming the band. The restaurant manager must be consulted about where the band can set up, electrical outlets, etc., and the band is responsible for arriving on time, performing, etc. This person is ultimately accountable for coordinating the efforts to complete this task. There is only one person accountable for each task and he or she delegates to others who are responsible.

You may also want to focus on the processes that seem to underperform because of role confusion. If you feel that too many people do the same task or there is a slack because team members interfere in the tasks that’s not theirs, this could mean that this work process needs a responsibility chart. RACI Chart is useful for cross-functional or departmental projects and processes.

Each letter in RACI represents a level of task responsibility on a project. You can easily use Microsoft Excel or another software program to create a RACI chart. If we take a project like building a website, the examples are website designing, testing, and client approval.